Quezzle

Booking terms

What applies when you book, pay, arrive late or need to cancel.

Last updated 2026-08-10

These terms apply when you book an escape room with Quezzle AB at Döbelnsgatan 12 in Stockholm. Booking means you accept them.

Price

The price is for the whole group, not per person.

One room, 60 minutes, VAT included.

Booking and payment

You book at quezzle.se: pick date, time and room, and leave your contact details. A confirmation arrives by email. Check that it does — if nothing shows up, the booking did not go through.

You pay on site by card or Swish. Companies that need an invoice write to info@quezzle.se before booking.

Cancelling and rebooking

• One room: free of charge up to 24 hours before your time.
• Two or more rooms booked at the same time: free of charge up to 72 hours before your time.
• Later than that: the full price is charged.
• Not showing up: the full price is charged.

Cancellations are made by email to info@quezzle.se — you can also reply to your confirmation. Rebooking follows the same deadlines.

Arriving

Be there 10 minutes before your time. The whole group needs the briefing, and the clock starts at the booked time whether everyone is in the room or not.

If you are late we cannot promise the full 60 minutes — another group has the room after you. Call 020-89 92 32 if you are running behind and we will do what we can.

Bags, phones, watches and cameras go in the locker before you go in.

Who can play

A team is 2 to 7 people. Children from 8 play together with at least one adult in the group, up to and including 13. From 14 you can play without an adult.

You need no special knowledge and no strength. Nothing in the room has to be forced, pulled hard or broken. If something will not move, it is not the answer.

We can stop a game and ask a group to leave if someone is drunk, damages the room or puts others at risk. In that case the price is not refunded.

During the game

A game master watches the room the whole time and helps through the hint system, which has three levels. You decide how much help you take.

You can end the game early whenever you want. Say so and we open the door.

Gift cards

A gift card covers one game in the room of your choice, for the number of people it was loaded with, up to 7. Book it like any other time and state the card number.

It is valid for one year from the day it was bought. The card is not exchanged for cash.

If we have to change something

Sometimes the technology plays up or something breaks in a room. Then we move you to another room or another time. If neither works we cancel the booking. You pay on site, so there is nothing you have paid in advance and nothing to refund.

We tell you as early as we can, by phone or email from the booking. Paid with a gift card? The code is untouched and still valid.

We do not cover travel or other costs around the visit.

Your data

What we do with your booking details is in the privacy policy.

Changes

We update these terms when the way we work changes. What applied on the day you booked is what applies to that booking.